faq

Product & Scent

How can I choose the right scent?

Each KUOCA fragrance is shaped around taste, memory, and texture. We recommend exploring the notes on each product page and choosing the scent that feels closest to your daily mood.

How long does the fragrance last?

How should I store kuoca products?

Can I use kuoca products on sensitive skin?

Order & Payment

Can I modify or cancel my order?

What payment methods are available?

How can I check my order status?

Shipping

How long does shipping take?

Do you offer international shipping?

What should I do if my package is delayed?

Return & Refund

Can I return or exchange my order?

Which items are non-returnable?

When will I receive my refund?

Gift & Packaging

Can I add a shopping bag to my order?

Do you offer gift packaging?

Will promotional gifts be included with my order?

Customer Care

How can I contact customer service?

Where can I find store information?

Where can I follow kuoca updates?

FAQ

Product & Scent

Order & Payment

Shipping

Return & Refund

Gift & Packaging

Customer Care

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FAQ

Product & Scent

Order & Payment

Shipping

Return & Refund

Gift & Packaging

Customer Care

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