Terms of service

Last Updated: July 27, 2026

1. Agreement to These Terms
This website (the "Site") is operated by KUOCA US LLC, the US company of the kuoca brand ("kuoca," "we," "us," or "our"). By accessing the Site or purchasing from us, you agree to be bound by these Terms of Service ("Terms"), including the policies referenced in them: our Privacy Policy, Return & Refund Policy, and Shipping Policy. If you do not agree, please do not use the Site.

2. Eligibility
The Site is intended for users who are at least 18 years old (or the age of majority in your state of residence, if higher). By placing an order, you represent that you meet this requirement and that the information you provide is accurate and complete.

3. Products and Product Safety
We work to display our products, including colors and packaging, as accurately as possible, but we cannot guarantee that your screen's display will be exact. Product availability, descriptions, and pricing are subject to change without notice, and we may discontinue any product at any time. Quantities may be limited.

Our products are cosmetics intended for external use only. Before using a new product, review the ingredient list on the packaging and patch test on a small area of skin. Discontinue use if irritation occurs, and consult a physician if irritation persists. Keep products out of reach of children and away from heat, open flame, and eyes. Fragrances contain alcohol and are flammable. If you experience an adverse reaction to any kuoca product, please contact us at cs@kuoca.com.

4. Pricing and Payment
All prices are stated in US dollars and exclude applicable taxes unless otherwise noted. Sales tax is calculated at checkout where required. We accept the payment methods displayed at checkout, including major credit and debit cards and PayPal. Depending on the payment method, your payment may be processed by our payment service providers or our corporate affiliates, and the descriptor on your card or PayPal statement may reflect their names. Depending on your card issuer, an international transaction fee may apply to payments processed by our overseas providers or affiliates; any such fee is charged by your issuer, not by kuoca. If you do not recognize a charge related to an order, please contact us at cs@kuoca.com before disputing it with your bank; most questions can be resolved quickly. You represent that you are authorized to use the payment method you provide. We reserve the right to correct pricing or listing errors and to refuse or cancel any order affected by such an error, even after an order confirmation has been sent. If your payment has already been charged for an order that we cancel, we will issue a full refund.

5. Orders
Your order is an offer to purchase. Our order confirmation email acknowledges that we received your order, but acceptance occurs only when the products are shipped. We may limit order quantities, and we may refuse or cancel orders that we reasonably suspect are fraudulent, placed for resale, or in violation of these Terms.

If you need to cancel an order, contact cs@kuoca.com as soon as possible. Orders can be canceled any time before fulfillment begins; once an order has been processed for shipment, it can no longer be canceled and our Return & Refund Policy applies instead.

6. Shipping and Risk of Loss
Shipping timelines, destinations, and costs are described in our Shipping Policy. Risk of loss and title pass to you upon delivery of the products to the shipping address you provide. Please review your delivery information carefully; we are not responsible for orders shipped to an incorrectly entered address. We are not liable for delays or failures in performance caused by events beyond our reasonable control, including carrier disruptions, natural disasters, labor disputes, or government actions; in such cases we will perform as soon as reasonably practicable or, where an order cannot be fulfilled, cancel and refund it.

7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms.

8. Promotions, Discount Codes, and Gifts
Promotions and discount codes are subject to their stated terms, are limited to one per order unless stated otherwise, have no cash value, and may be modified or discontinued at any time. Complimentary gifts and gift-with-purchase offers are available while supplies last and have no cash value. Store credit and electronic gift cards issued by kuoca do not expire and have no cash value except where required by law.

9. Personal Use Only
Products purchased on the Site are for personal use or gifting only and may not be resold or distributed commercially. We may refuse or cancel orders that we reasonably believe are placed for resale.

10. Accounts
If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at cs@kuoca.com of any unauthorized use.

11. Intellectual Property
The Site and its content, including text, graphics, logos, images, product names, and the kuoca name and marks, are owned by or licensed to kuoca and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal shopping purposes. You may not copy, reproduce, republish, or commercially exploit any part of the Site without our prior written consent. If you believe content on the Site infringes your copyright, send a notice containing the information required by 17 U.S.C. Section 512 to cs@kuoca.com with the subject "Copyright Notice," and we will review and respond promptly.

12. User Content
If you submit reviews, photos, comments, or other content, you grant kuoca a non-exclusive, royalty-free, perpetual, worldwide, sublicensable license to use, reproduce, modify, and display that content in connection with our business, and you consent to our use of the name, image, likeness, and social media handle submitted with that content in our marketing. You represent that the content is yours, is accurate, and does not violate any law or any third party's rights. We may remove or decline to post user content at our discretion.

13. Prohibited Uses
You may not use the Site for any unlawful purpose; to infringe the intellectual property or privacy rights of others; to transmit malicious code, harvest data, or interfere with the operation of the Site; to submit false or misleading information; or to attempt unauthorized access to our systems. We may terminate your access to the Site for violations of these Terms.

14. Third-Party Services
The Site may contain links to third-party websites or services that we do not control. We are not responsible for their content or practices, and your use of them is at your own risk.

15. Disclaimer of Warranties
Except for the express commitments in our Return & Refund Policy, including the 90-day replacement commitment, the Site and all products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement; where a written warranty applies, implied warranties are limited to its duration to the extent permitted by law. We do not warrant that the Site will be uninterrupted or error-free. Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.

16. Limitation of Liability
To the fullest extent permitted by law, kuoca and its directors, officers, employees, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products, and our total liability for any claim will not exceed the greater of one hundred US dollars ($100) or the amount you paid for the product or products giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits any liability that cannot be limited under applicable law.

17. Indemnification
You agree to indemnify and hold kuoca harmless from claims, damages, and expenses, including reasonable attorneys' fees, arising out of your breach of these Terms or your misuse of the Site.

18. Dispute Resolution; Arbitration; Class Action Waiver
Please read this section carefully. It affects your legal rights.

Informal resolution first. If you have a dispute with us, contact cs@kuoca.com and we will try to resolve it informally within 30 days.

Arbitration. If we cannot resolve the dispute informally, you and kuoca agree that any dispute arising out of these Terms or your purchase will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. The arbitrator decides all questions of arbitrability, except that a court decides the enforceability of the class action waiver.

Class action waiver. Disputes must be brought on an individual basis only; class actions and class arbitrations are not permitted. If this class action waiver is found unenforceable as to a particular claim, then this entire arbitration section shall be null and void as to that claim.

Public injunctive relief. Nothing in this section waives any non-waivable right to seek public injunctive relief; where such a claim is asserted and cannot lawfully be arbitrated, it shall be decided by a court after arbitration of all other arbitrable claims.

Mass filings. If 25 or more substantially similar arbitration demands are filed against kuoca with the assistance of the same or coordinated counsel, the parties agree that the demands shall be administered in staged batches under the AAA's mass-arbitration procedures then in effect, with applicable fees assessed per batch. Applicable statutes of limitations are tolled for any demand from the date it is filed until it proceeds in its batch. If this mass-filings provision is found unenforceable, it severs without affecting the remainder of this section.

Opt-out. You may opt out of this arbitration agreement within 30 days of your first purchase or account creation, whichever is earlier, by emailing cs@kuoca.com with the subject "Arbitration Opt-Out" and your name and order number (if any).

Governing law and venue. These Terms are governed by the laws of the State of California and applicable US federal law, including the Federal Arbitration Act, without regard to conflict of law principles. Any claim that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and to the fullest extent permitted by law both parties waive the right to a trial by jury.

19. Notice to California Users
Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

20. Text Message (SMS) Terms
If you opt in to kuoca text messages, you consent to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to cancel and HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

21. Changes; Severability; Entire Agreement
We may update these Terms from time to time by posting the revised version on this page with an updated "Last Updated" date. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms. Material changes to the arbitration provisions in Section 18 will not apply to disputes that arose before the change, and you may reject such changes within 30 days of their posting by emailing cs@kuoca.com, in which case the prior arbitration terms continue to apply to you. If any provision of these Terms is held invalid, the remaining provisions remain in full force. These Terms, together with the policies referenced in them, are the entire agreement between you and kuoca regarding the Site. Our failure to enforce any provision is not a waiver of it. Sections 11 through 18 survive any termination of your access to the Site.

22. Contact
KUOCA US LLC (kuoca)

8 The Green, Suite A, Dover, DE 19901, United States

Brand headquarters: kuocaskin co., ltd., 55, Daesagwan-ro 34-gil, Yongsan-gu, Seoul, Republic of Korea

Email: cs@kuoca.com