Shipping Area
We currently ship within the 48 contiguous United States. We are unable to ship to Alaska, Hawaii, US territories, PO Boxes, or APO/FPO/DPO addresses.
Processing & Delivery
Orders are processed within 1–3 business days, Monday through Friday, excluding US holidays. Standard ground delivery typically takes 3–7 business days after shipment. Fragrances are shipped by ground only and are not eligible for expedited air shipping.
Shipping Costs
Standard shipping is complimentary on orders of $75 or more. Shipping rates for orders under $75 are calculated and displayed at checkout.
Returns & Refunds
Eligible unopened and unused items in their original packaging may be returned if requested within 30 days of delivery. A $10 return processing fee will be deducted from the approved refund. Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at cs@kuoca.com within 14 days of delivery with your order number and photos of the item and its packaging.
More Information
For complete details, please review our [Shipping Policy] and [Return & Refund Policy].
